Privacy Policy

We attach importance to the protection and confidentiality of the information of the users of the Hellocart services(“User”.This confidentiality policy (“Policy”) aims to inform the Users about how Hellocart uses the information obtained, responsibilities of the Users and the rules and procedures of Hellocart for the protection of confidential information.

1.Information We Collect
When you use the Hellocart services, certain information is collected for processes such as :
1. Name
2. Phone number
3. Email address
4. Home address
5. Other data collected that could directly or indirectly identify you.

Users provide these information to Hellocart when they want to place an order, convey their requests, suggestions and complaints to Hellocart or for other reasons.

2.Purposes of Use of Information
User information that Hellocart collects is mainly used for the following purposes:
1. To provide services to users,
2. To communicate with users; to conclude the requests and complaints,
3. To conduct financial and accounting processes related to payments,
4. To promote our services; conducting advertising and campaign processes,
5. To develop/improve our products and services in accordance with user feedbacks,
6. To personalize our services according to users' preferences, usage habits and interests,
7. To identify and fix system problems regarding platforms we provide service; conducting information security processes,
8. Measuring user experiences through identification technologies/cookies, improving the performance of the platforms we provide service.

Customer Personal Info Protection Policy
3. Information Sharing with Third Parties

The information you provide to Hellocart may be shared with third parties in order to achieve the above-mentioned purposes (for example, your information may need to be shared with service providers in order to get technical service). In this context, your information may be shared with our business partners and service providers which support us within the scope of the supply of goods/services. However, when we are asked to share your information in order to fulfill our legal obligations, your information may also be shared with authorized persons, institutions and organizations. The information provided by the Users will not be transferred to third parties, except for the purposes specified in the texts provided to the users and when necessary to provide the service.

4.Storing and Protecting Your Information
Your information is retained for the time required by our purpose to collect information. If a special period is stipulated in the legislation for us to store your information, this period is respected. Hellocart takes the necessary technical and organizational measures to protect the systems and databases where your information is stored against data security threats (cyberattack, hash, etc.). The payment infrastructure is provided by Paystack.com. Hellocart does not save users payment card details.

5.Keeping Your Information Accurate and Up To Date
It is the User’s responsibility to keep the information provided to Hellocart accurate and up to date. The information requested from you must be conveyed accurately and updated if there is any change. You may update the information you share with Hellocart at any time by calling Hellocart customer service or updating your profile details. When you provide information to Hellocart on behalf of someone else, you undertake that you have the right to share this information with Hellocart you are authorized to do so.

6.Redirecting to Third Parties
Hellocart may redirect to other links that is not operated by Hellocart . During your visit to any of these links, you are subject to the privacy policies and terms of use of the third party that you visit. Hellocart is not responsible for the policies and practices of these third parties.

7. Changes to Application, Website and This Policy
Hellocart , reserves the right to change, suspend or stop all provided products and services, information, images and other items without prior notice. Hellocart reserves the right to make changes and updates to this Policy. It is the User's responsibility to follow the current version of the Policy.

8.Responsibility
Hellocart is not responsible for any direct or indirect damages and expenses that may occur as a result of any errors, interruptions, delays, viruses, line and/or system failures that may occur during the providing of our services electronically.

Last Update Date: 29/08/2021

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